{"id":1294,"date":"2011-12-21T11:02:00","date_gmt":"2011-12-21T13:02:00","guid":{"rendered":"http:\/\/www.idearius.com\/es\/?page_id=1294"},"modified":"2025-12-22T01:58:25","modified_gmt":"2025-12-22T04:58:25","slug":"soporte-presencial-y-remoto","status":"publish","type":"page","link":"https:\/\/www.idearius.com\/es\/soporte-de-redes\/soporte-presencial-y-remoto\/","title":{"rendered":"Soporte presencial y remoto"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p><strong>Servicios de Ayuda (Help Desk) para usuarios de redes empresariales<\/strong> y hogare\u00f1as, en el lugar, por Internet, tel\u00e9fono, correo electr\u00f3nico o mensajer\u00eda instant\u00e1nea.<\/p>\n\n\n\n<p>Cubrimos las configuraciones de red, sistemas operativos, programas de computadora y servicios web m\u00e1s difundidos en los ambientes de trabajo:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>todas las versiones de Windows,<\/li>\n\n\n\n<li>software de oficina,<\/li>\n\n\n\n<li>software de dise\u00f1o gr\u00e1fico,<\/li>\n\n\n\n<li>software de gesti\u00f3n empresarial,<\/li>\n\n\n\n<li>software de organismos p\u00fablicos,<\/li>\n\n\n\n<li>correo electr\u00f3nico,<\/li>\n\n\n\n<li>antivirus,<\/li>\n\n\n\n<li>impresi\u00f3n y escaneo por red,<\/li>\n\n\n\n<li>respaldos locales y remotos,<\/li>\n\n\n\n<li>servicios web.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div style=\"position:relative;\">\n<div class=\"precio-circulo\"><span class=\"desde\">Desde<\/span> <span class=\"precio\"><span class=\"moneda\">USD<\/span> 90<\/span> <span class=\"periodo\">por mes<\/span><\/div>\n<i class=\"fa fa-medkit\" aria-hidden=\"true\" style=\"display:block;font-size:250px;text-align:center;\"><\/i>\n<\/div>\n\n\n\n<p class=\"has-text-align-center\"><a class=\"sendbutton\" href=\"?page_id=2\">Cons\u00faltenos aqu\u00ed<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:5em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"text-align:center;\">\n<i class=\"fa fa-university\" aria-hidden=\"true\" style=\"padding:.1em; font-size:4em;\"><\/i> &nbsp; \n<i class=\"fa fa-bar-chart\" aria-hidden=\"true\" style=\"padding:.1em; font-size:4em;\"><\/i> &nbsp; \n<i class=\"fa fa-users\" aria-hidden=\"true\" style=\"padding:.1em; font-size:4em;\"><\/i>\n<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Incluimos <strong>soporte para sistemas de gesti\u00f3n contable y administraci\u00f3n de personal<\/strong>, as\u00ed como de gestiones antes organismos p\u00fablicos: Memory, Gente, GNS, Eximia, DGI, Atyro, FOCER.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p style=\"text-align:center;\">\n<i class=\"fa fa-linux\" aria-hidden=\"true\" style=\"padding:.1em; font-size:4.5em;\"><\/i> &nbsp; \n<i class=\"fa fa-apple\" aria-hidden=\"true\" style=\"padding:.1em; font-size:4.5em;\"><\/i> &nbsp; \n<i class=\"fa fa-android\" aria-hidden=\"true\" style=\"padding:.1em; font-size:4.5em;\"><\/i>\n<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Tambi\u00e9n brindamos soporte y asistencia a demanda para <strong>computadoras con Mac OS<\/strong>, <strong>servidores con Linux<\/strong>, y dispositivos m\u00f3viles con <strong>Android y iOS<\/strong> de uso laboral.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:5em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Asistencia y mantenimiento remotos<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Desde 2006 los brindamos para acelerar la resoluci\u00f3n de incidentes para clientes en distintas ciudades y pa\u00edses.<br>Los beneficios son m\u00faltiples:<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Menores costos y tiempos de espera<\/strong> \u2013 Bajamos sus costos con tiempo de traslado cero. El trabajo empieza pr\u00e1cticamente cuando se recibe la solicitud de asistencia.<\/p>\n\n\n\n<p><strong>Mayor eficiencia<\/strong> \u2013 Mientras se realiza una tarea en el equipo asistido, el t\u00e9cnico puede hacer otras en paralelo (como buscar informaci\u00f3n, preparar una soluci\u00f3n alternativa o trasladar archivos), con menos tiempos muertos.<\/p>\n\n\n\n<p><strong>Mayor eficacia<\/strong> \u2013 Brindar soporte desde equipos propios asegura el acceso a m\u00e1s datos de la red y equipos del cliente, fuentes de investigaci\u00f3n, software y otros archivos de trabajo, para una pronta resoluci\u00f3n del incidente.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Sin limitaciones geogr\u00e1ficas<\/strong> \u2013 El cliente s\u00f3lo necesita una buena conexi\u00f3n a Internet. Puede estar de viaje o en su oficina, que la asistencia y el mantenimiento ser\u00e1n los mismos.<\/p>\n\n\n\n<p><strong>Menos interrupciones<\/strong> \u2013 Mantener la salud de los sistemas con mantenimiento proactivo es mucho m\u00e1s eficaz y eficiente con el soporte remoto.<\/p>\n\n\n\n<p>Para no interrumpirle, fuera del horario de trabajo del cliente se pueden realizar tareas agendadas y comprobar <a href=\"?p=3769\">actualizaciones de Windows, antivirus y otros programas<\/a>, as\u00ed como seguridad y hardware. Visitar la ubicaci\u00f3n f\u00edsica del cliente para comprobar el estado f\u00edsico de equipos puede hacerse cada varios meses.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:5em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center\"><a class=\"sendbutton\" href=\"?page_id=2\">Cons\u00faltenos aqu\u00ed<\/a><\/p>\n\n\n\n<div style=\"height:5em\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>Para el <strong>soporte para empresas y hogares<\/strong>, puede que le solicitemos descargar software en su computadora o dispositivo m\u00f3vil.<\/p>\n\n\n\n<p>Los enlaces para asistencia remota est\u00e1n concentrados en nuestra <a href=\"?p=494#software-para-asistencia-remota\">p\u00e1gina de Ayuda<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<a href=\"?p=494#software-para-asistencia-remota\"><i class=\"fa fa-download\" aria-hidden=\"true\" style=\"display:block;font-size:150px;text-align:center;\"><\/i><\/a>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Servicios de Ayuda (Help Desk) para usuarios de redes empresariales y hogare\u00f1as, en el lugar, por Internet, tel\u00e9fono, correo electr\u00f3nico o mensajer\u00eda instant\u00e1nea. Cubrimos las configuraciones de red, sistemas operativos, programas de computadora y servicios web m\u00e1s difundidos en los ambientes de trabajo: Desde USD 90 por mes Cons\u00faltenos aqu\u00ed &nbsp; &nbsp; Incluimos soporte para [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":14,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_lmt_disableupdate":"","_lmt_disable":"","site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1294","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/pages\/1294","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/comments?post=1294"}],"version-history":[{"count":25,"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/pages\/1294\/revisions"}],"predecessor-version":[{"id":5495,"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/pages\/1294\/revisions\/5495"}],"up":[{"embeddable":true,"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/pages\/14"}],"wp:attachment":[{"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/media?parent=1294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}