{"id":494,"date":"2009-06-09T15:26:01","date_gmt":"2009-06-09T18:26:01","guid":{"rendered":"http:\/\/www.idearius.com\/es\/?page_id=494"},"modified":"2025-12-21T17:27:49","modified_gmt":"2025-12-21T20:27:49","slug":"ayuda","status":"publish","type":"page","link":"https:\/\/www.idearius.com\/es\/ayuda\/","title":{"rendered":"Ayuda"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"correo-electronico\">Correo electr\u00f3nico<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"index.php?page_id=534\">\u00bfC\u00f3mo cambio la contrase\u00f1a de mi casilla de correo?<\/a><\/li>\n\n\n\n<li><a href=\"index.php?page_id=536\">Error por acceso incorrecto (login incorrect) o fallo de contrase\u00f1a (password failed) al descargar correo<\/a><\/li>\n\n\n\n<li><a href=\"index.php?page_id=535\">\u00bfExiste un <strong>l\u00edmite para el env\u00edo de mensajes<\/strong> de correo electr\u00f3nico?<\/a><\/li>\n\n\n\n<li><a href=\"index.php?page_id=1024\">\u00bfExiste un <strong>l\u00edmite para los archivos adjuntos<\/strong>?<\/a><\/li>\n\n\n\n<li><a href=\"index.php?page_id=847\">Las carpetas de spam y papelera, \u00bfcuentan en el espacio usado por cada casilla?<\/a><\/li>\n\n\n\n<li><a href=\"index.php?page_id=588\">Los mensajes que <strong>me env\u00edan \u00abrebotan\u00bb<\/strong> (el remitente recibe un reporte del fallo)<\/a><\/li>\n\n\n\n<li><a href=\"index.php?page_id=1149\">Los mensajes que <strong>me env\u00edan no me llegan<\/strong><\/a><\/li>\n\n\n\n<li><a href=\"index.php?page_id=1813\">Los mensajes que <strong>yo env\u00edo no llegan<\/strong><\/a><\/li>\n\n\n\n<li><a href=\"index.php?page_id=845\">\u00bfQu\u00e9 servicios incluyen con el sistema de correo empresarial?<\/a><\/li>\n\n\n\n<li><a href=\"index.php?page_id=1188\">\u00bfC\u00f3mo puedo optimizar el env\u00edo de archivos adjuntos?<\/a><\/li>\n\n\n\n<li><a href=\"index.php?page_id=1265\">\u00bfCu\u00e1les son los servidores de correo entrante (POP3) y saliente (SMTP)? \u00bfY los puertos?<\/a><\/li>\n\n\n\n<li><a href=\"index.php?page_id=1471\">\u00bfQu\u00e9 es un tipo de cuenta de correo IMAP? \u00bfCu\u00e1ndo debo usarla?<\/a><\/li>\n\n\n\n<li><a href=\"?page_id=3120\">Configurar Gmail para usar casillas de correo con dominios personalizados<\/a><\/li>\n\n\n\n<li><a href=\"index.php?page_id=3117\">C\u00f3mo filtrar el correo no deseado con Thunderbird<\/a><\/li>\n\n\n\n<li><a href=\"index.php?page_id=846\">\u00bfQui\u00e9n controla los mensajes que el sistema cataloga como spam?<\/a><\/li>\n\n\n\n<li><a href=\"index.php?page_id=1287\">\u00bfQu\u00e9 se considera spam?<\/a><\/li>\n\n\n\n<li><a href=\"index.php?page_id=1284\">\u00bf<strong>Puedo enviar mensajes masivos<\/strong> usando listas de correos?<\/a><\/li>\n\n\n\n<li><a href=\"?p=3122\">Nunca recibir\u00e1 mensajes autom\u00e1ticos desde idearius solicitando su contrase\u00f1a (phishing)<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"alojamiento-hosting-y-dominios-web\">Alojamiento (hosting) y dominios web<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"index.php?page_id=3118\">\u00bfC\u00f3mo se cuenta el espacio usado en una cuenta de hosting?<\/a><\/li>\n\n\n\n<li><a href=\"index.php?page_id=3116\">\u00bfC\u00f3mo migro mis datos desde otro proveedor?<\/a><\/li>\n\n\n\n<li><a href=\"index.php?page_id=714\">\u00bfC\u00f3mo accedo al panel de control?<\/a><\/li>\n\n\n\n<li><a href=\"index.php?page_id=583\">\u00bfC\u00f3mo cargo los archivos en el servidor?<\/a><\/li>\n\n\n\n<li><a href=\"index.php?page_id=3115\">\u00bfPuedo tener varios dominios en mismo sitio web?<\/a><\/li>\n\n\n\n<li><a href=\"index.php?page_id=680\">\u00bfQu\u00e9 diferencia hay entre subdominios, dominios agregados y dominios aparcados?<\/a><\/li>\n\n\n\n<li><a href=\"index.php?page_id=3121\">\u00bfC\u00f3mo cambiar los servidores de nombre (nameservers) de un dominio registrado en ANTEL?<\/a><\/li>\n\n\n\n<li><a href=\"index.php?p=3769\"><strong>\u00bfSon importantes las actualizaciones de software?<\/strong><\/a><\/li>\n\n\n\n<li><a href=\"index.php?p=3467\"><strong>\u00bfPor qu\u00e9 alguien atacar\u00eda mi sitio web?<\/strong><\/a><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"informacion-general\">Informaci\u00f3n general<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"?page_id=636\">T\u00e9rminos y condiciones de uso<\/a><\/li>\n\n\n\n<li><a href=\"?page_id=3229\">Pol\u00edtica de privacidad<\/a><\/li>\n\n\n\n<li><a href=\"?page_id=1991\">Medios de pago<\/a><\/li>\n\n\n\n<li><a href=\"?page_id=657\">A\u00fan no encuentro la informaci\u00f3n que necesito<\/a><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"?page_id=648\"><strong>C\u00f3mo elegir una contrase\u00f1a segura<\/strong><\/a><\/li>\n\n\n\n<li><a href=\"?page_id=1270\"><strong>C\u00f3mo borrar la memoria (cach\u00e9, cookies) del navegador web<\/strong> Firefox, Chrome, Internet Explorer y Safari<\/a><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"?p=3151\">Pedido de equipos e insumos<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"servicios-de-ayuda-para-empresas\"><a href=\"index.php?page_id=1294\">Servicios de ayuda para empresas<\/a><\/h2>\n\n\n\n<i class=\"fa fa-medkit\" style=\"float:right; font-size:5em; margin-top:0;\" aria-hidden=\"true\"><\/i>\n\n\n\n<p>Damos soporte a una amplia gama de sistemas operativos, programas y dispositivos. <a href=\"index.php?page_id=1294\">[+]<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"correo-electronico-administrado\"><a href=\"index.php?page_id=67\">Correo electr\u00f3nico administrado<\/a><\/h2>\n\n\n\n<i class=\"fa fa-envelope\" style=\"float:right; font-size:5em; margin-top:0;\" aria-hidden=\"true\"><\/i>\n\n\n\n<p>Brindamos soluciones flexibles, confiables y con asistencia personalizada para cada usuario. <a href=\"index.php?page_id=67\">[+]<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"mantenimiento-preventivo-y-correctivo\"><a href=\"index.php?page_id=14\">Mantenimiento preventivo y correctivo<\/a><\/h2>\n\n\n\n<i class=\"fa fa-wrench\" style=\"float:right; font-size:5em; margin-top:0;\" aria-hidden=\"true\"><\/i>\n\n\n\n<p>Hacemos que sus computadoras y redes sean m\u00e1s confiables, seguras, r\u00e1pidas y econ\u00f3micas. <a href=\"index.php?page_id=14\">[+]<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center\"><strong>\u00bfA\u00fan no encuentra la informaci\u00f3n que necesita?<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\"><a class=\"sendbutton\" href=\"index.php?page_id=2\">Cont\u00e1ctenos<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"software-para-asistencia-remota\">Software para asistencia remota<\/h2>\n\n\n\n<p class=\"has-background\" style=\"background-color:#ebebeb\"><strong>IMPORTANTE<\/strong>: Nunca otorgue acceso remoto a sus dispositivos a personas que no conozca o que no hayan sido expresamente designadas por su empresa. Ante cualquier duda, <a href=\"index.php?page_id=2\">cont\u00e1ctenos<\/a> a la brevedad.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>Como parte del <a href=\"?page_id=1294\">soporte para empresas y hogares<\/a>, puede que le solicitemos acceder a alguno de estos enlaces desde su  computadora o dispositivo m\u00f3vil:<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-thumbnail\"><a href=\"https:\/\/secure.logmein.com\/logmein.exe\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-lmi-0512-201804-150x150.png\" alt=\"\" class=\"wp-image-3324\" title=\"LogMeIn\" srcset=\"https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-lmi-0512-201804-150x150.png 150w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-lmi-0512-201804-300x300.png 300w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-lmi-0512-201804-220x220.png 220w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-lmi-0512-201804-75x75.png 75w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-lmi-0512-201804-187x187.png 187w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-lmi-0512-201804-453x453.png 453w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-lmi-0512-201804-184x184.png 184w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-lmi-0512-201804.png 512w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a><figcaption class=\"wp-element-caption\">LogMeIn para PC (archivo)<\/figcaption><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-thumbnail\"><a href=\"https:\/\/download.teamviewer.com\/download\/TeamViewerQS_es.exe\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-tvqs-0512-201804-150x150.png\" alt=\"\" class=\"wp-image-3327\" title=\"TeamViewer QuickSupport\" srcset=\"https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-tvqs-0512-201804-150x150.png 150w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-tvqs-0512-201804-300x300.png 300w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-tvqs-0512-201804-220x220.png 220w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-tvqs-0512-201804-75x75.png 75w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-tvqs-0512-201804-187x187.png 187w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-tvqs-0512-201804-453x453.png 453w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-tvqs-0512-201804-184x184.png 184w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-tvqs-0512-201804.png 512w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a><figcaption class=\"wp-element-caption\">TeamViewer QuickSupport para PC (archivo)<\/figcaption><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-thumbnail\"><a href=\"https:\/\/startcontrol.com\/idearius \"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-taco-0512-202010-150x150.png\" alt=\"\" class=\"wp-image-4258\" title=\"Take Control\" srcset=\"https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-taco-0512-202010-150x150.png 150w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-taco-0512-202010-300x300.png 300w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-taco-0512-202010-220x220.png 220w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-taco-0512-202010-75x75.png 75w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-taco-0512-202010-187x187.png 187w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-taco-0512-202010-453x453.png 453w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-taco-0512-202010-184x184.png 184w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-taco-0512-202010.png 512w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a><figcaption class=\"wp-element-caption\">N-Able Take Control para PC, Mac y Linux<\/figcaption><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-thumbnail\"><a href=\"https:\/\/www.whatismyip.com\/\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-wimi-0217-201804-150x150.jpg\" alt=\"\" class=\"wp-image-3328\" title=\"WhatIsMyIP.com\" srcset=\"https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-wimi-0217-201804-150x150.jpg 150w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-wimi-0217-201804-75x75.jpg 75w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/logo-wimi-0217-201804-184x184.jpg 184w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/a><figcaption class=\"wp-element-caption\">Web de WhatIsMyIP<\/figcaption><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<p>Otras descargas para asistencia remota:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.solarwinds.takecontrolapplet\">Take Control Applet para <strong>Android<\/strong><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/apps.apple.com\/us\/app\/take-control-applet\/id1066347643\">Take Control Applet para <strong>iOS<\/strong><\/a><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/download.teamviewer.com\/download\/TeamViewerQS.dmg\">QuickSupport para <strong>Mac OS<\/strong><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.teamviewer.quicksupport.market\">QuickSupport para <strong>Android<\/strong><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/itunes.apple.com\/us\/app\/teamviewer-quicksupport\/id661649585\">QuickSupport para <strong>iOS<\/strong><\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Correo electr\u00f3nico Alojamiento (hosting) y dominios web Informaci\u00f3n general Servicios de ayuda para empresas Damos soporte a una amplia gama de sistemas operativos, programas y dispositivos. [+] Correo electr\u00f3nico administrado Brindamos soluciones flexibles, confiables y con asistencia personalizada para cada usuario. [+] Mantenimiento preventivo y correctivo Hacemos que sus computadoras y redes sean m\u00e1s confiables, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_lmt_disableupdate":"","_lmt_disable":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-494","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/pages\/494","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/comments?post=494"}],"version-history":[{"count":33,"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/pages\/494\/revisions"}],"predecessor-version":[{"id":5493,"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/pages\/494\/revisions\/5493"}],"wp:attachment":[{"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/media?parent=494"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}