{"id":588,"date":"2009-07-03T12:11:56","date_gmt":"2009-07-03T15:11:56","guid":{"rendered":"http:\/\/www.idearius.com\/es\/ayuda\/los-mensajes-que-me-envian-rebotan-que-hago\/"},"modified":"2022-05-19T11:28:18","modified_gmt":"2022-05-19T14:28:18","slug":"los-mensajes-que-me-envian-rebotan","status":"publish","type":"page","link":"https:\/\/www.idearius.com\/es\/ayuda\/los-mensajes-que-me-envian-rebotan\/","title":{"rendered":"Los mensajes que me env\u00edan rebotan (el remitente recibe un reporte del fallo)"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>Primero preg\u00fantele al destinatario qu\u00e9 mensaje de error exacto recibe.<\/p>\n\n\n\n<p>Los mensajes de error de los programas de correo electr\u00f3nico y <a href=\"?p=67\">servidores de correo<\/a> m\u00e1s comunes son estos:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>No se encuentra el servidor.<\/li><li>No se encuentra la casilla de correo del destinatario.<\/li><li>La casilla de correo del destinatario est\u00e1 llena.<\/li><\/ul>\n\n\n\n<p><strong>Si el sistema de correo del remitente no puede encontrar al servidor<\/strong>, primero p\u00eddale que con su navegador web acceda a, por ejemplo, www.hola.com. Si no logra a acceder a ese dominio, puede que su conexi\u00f3n a Internet est\u00e9 cortada y deba reiniciar su router, reactivar su conexi\u00f3n a Wi-Fi o consultar con su proveedor de conexi\u00f3n a Internet (ISP).<\/p>\n\n\n\n<p>Si el remitente prueba y confirma que tiene una conexi\u00f3n a Internet funcional, p\u00eddale que intente reenviar el mensaje. As\u00ed confirmar\u00e1 que el problema no se haya debido a una interrupci\u00f3n temporal en la conexi\u00f3n.<\/p>\n\n\n\n<p><strong>Si el sistema de correo del remitente no puede encontrar la casilla de correo del destinatario<\/strong>, p\u00eddale que confirme que est\u00e9 escribiendo bien la direcci\u00f3n de correo, repitiendo letra por letra.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Recu\u00e9rdele que las direcciones de correo electr\u00f3nico <em>nunca<\/em> llevan:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>tildes, <\/li><li>e\u00f1es, <\/li><li>espacios, <\/li><li>otros signos fuera de guiones medios (-) o puntos.<\/li><\/ul>\n\n\n\n<p>Adem\u00e1s, es recomendable siempre escribirlas en min\u00fascula.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><a href=\"https:\/\/www.idearius.com\/es\/wp-content\/uploads\/img-correo-error-01.png\"><img loading=\"lazy\" decoding=\"async\" width=\"799\" height=\"536\" src=\"https:\/\/www.idearius.com\/es\/wp-content\/uploads\/img-correo-error-01.png\" alt=\"\" class=\"wp-image-4829\" srcset=\"https:\/\/www.idearius.com\/es\/wp-content\/uploads\/img-correo-error-01.png 799w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/img-correo-error-01-300x201.png 300w, https:\/\/www.idearius.com\/es\/wp-content\/uploads\/img-correo-error-01-768x515.png 768w\" sizes=\"auto, (max-width: 799px) 100vw, 799px\" \/><\/a><figcaption>Ejemplo de notificaci\u00f3n de error por destinatario no encontrado.<\/figcaption><\/figure><\/div>\n<\/div>\n<\/div>\n\n\n\n<p><strong>Si la casilla de correo del destinatario est\u00e1 llena<\/strong>, acceda a su casilla de correo por la Web (por ejemplo en webmail.sudominio.com) y revise todas las carpetas de correo. Vac\u00ede las carpetas Papelera y Spam (tambi\u00e9n llamado \u00abCorreo no deseado\u00bb o \u00abJunk email\u00bb) y algunos de los mensajes m\u00e1s pesados que ya no necesite (tanto en Recibidos como en Enviados). Luego p\u00eddale al remitente que intente reenviar su mensaje.<\/p>\n\n\n\n<p><strong>Si todo esto falla o el remitente no sabe identificar cu\u00e1l es el problema reportado<\/strong> y usted es cliente de idearius, p\u00eddale que <a href=\"?p=2\">nos llame<\/a> o que reenv\u00ede una copia del mensaje donde se le informa del fallo a info@idearius.com, explicando con qui\u00e9n quiere comunicarse. Analizaremos el problema y le informaremos las medidas a tomar a ambas partes.<\/p>\n\n\n\n<p>Si usted a\u00fan no es cliente de idearius, le invitamos a conocer nuestros <a href=\"?page_id=1294\">servicios de soporte<\/a> y <a href=\"?p=2\">contactarnos<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group__inner-container\">\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\" style=\"background-color:#ebebeb\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><i class=\"fa fa-ambulance\" style=\"float: left; font-size: 50px; margin-right: .2em;\" aria-hidden=\"true\"><\/i>Obtenga ayuda en su empresa con rapidez.<\/p>\n\n\n\n<p><a href=\"index.php?page_id=1294\">Asistencia remota para todo el personal, est\u00e9 donde est\u00e9.<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-center\"><a class=\"sendbutton\" href=\"index.php?page_id=1294\">Conozca nuestros servicios de soporte<\/a><\/p>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"index.php?page_id=67\">\u00bfNecesita mejor correo electr\u00f3nico empresarial?<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Primero preg\u00fantele al destinatario qu\u00e9 mensaje de error exacto recibe. Los mensajes de error de los programas de correo electr\u00f3nico y servidores de correo m\u00e1s comunes son estos: No se encuentra el servidor. No se encuentra la casilla de correo del destinatario. La casilla de correo del destinatario est\u00e1 llena. Si el sistema de correo [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":494,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_lmt_disableupdate":"","_lmt_disable":"","site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-588","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/pages\/588","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/comments?post=588"}],"version-history":[{"count":21,"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/pages\/588\/revisions"}],"predecessor-version":[{"id":4830,"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/pages\/588\/revisions\/4830"}],"up":[{"embeddable":true,"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/pages\/494"}],"wp:attachment":[{"href":"https:\/\/www.idearius.com\/es\/wp-json\/wp\/v2\/media?parent=588"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}